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TERMS & CONDITIONS
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Terms & Conditions
Terms of Sale
All sales are final. Full payment for printing, graphic design, bindery, shipping and handling is required before any work can begin. Print jobs sent to press or printed on paper, are non-refundable.
Turnaround Time
We do not guarantee turnaround time. Our process takes two to three business days for production excluding shipping. Factors such as mechanical breakdowns and shipping company practices are out of our control and we can not be held responsible if they affect a shipment from arriving "on time". For this reason, we do not "guarantee" when a package will get there, however you do have our promise to do "everything that is reasonably possible" to get your package to its final destination in a speedy fashion. Orders submitted Saturday or Sunday will be processed on Monday.
Refund Policy
Refunds must be requested the same business day before the printing process begins. If an order is canceled the following day and the printing process has not begun, a 3% surcharge will apply. The 3% surcharge will not apply on orders canceled the same day that have not gone through the printing process. Also, any design or layout work done
will result in the graphic design (layout or file conversion) fee being assessed and non-refundable. The printing process includes layout, color format check, raster image processing, creation of CMYK press plates, and printing on paper.
Refunds must be requested within 90 days from the order date, any refunds older than 90 days will become a credit towards a future purchase.
Changing Files
Once a job has been sent to press, the process is final and changes can not be made.
Complaints
All complaints must be registered within 24 hours of delivery. Should the job contain errors and/or defects due to our manufacturing, we will reprint the job at no charge. We reserve the right to judge what is a manufacturing error and defect.
Color Proofs
We are not responsible for color variations between submitted images and final prints. We will make every effort to produce a reasonable representation of your print job based on your supplied images. However, be advised that Axis flyers does not guarantee color matching.
If your job is color critical, you must request a color proof which is an additional service not included in the prices advertised on this website. If you have purchased our color proof service and received prints that do not resemble the color and/or positioning on the final proof – we will reprint the job at no charge. We reserve the right of final judgment in matching the color proof to the prints.
Your Artwork
You are 100% responsible for the accuracy of your artwork. Please proofread all text, make sure images are high resolution (300 dpi), and CMYK color format. When you submit a job for print, you are certifying the job is “ready for print” and thus accepting liability if the images have errors such as, but not limited to typos, color variations, and/or low resolution. We are unable to use or recycle your printing after we have completed it.
If you are submitting a postal mailer, please be aware postal regulations change constantly, thus you are 100% responsible for complying with current mailing restrictions in postcard mailer-side layouts. Check with your local Post Office for the latest updates.
Sales Tax
All Florida residents must pay sales tax (7%) on purchases. If a customer is tax exempt, the exemption certificate must be sent or faxed to us.
Indemnification
The customer will indemnify and hold harmless the printer, Axis Flyer Printing, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.
Delivery
Axis Flyer Printing assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Orders shipped by Air Cargo (i.e., Delta Dash) must be picked up at the airport. Delivery to your door is not included or available when you select Air Cargo (Delta Dash).
Underruns
All orders are subject to underruns and will be billed at price per thousand of quantity of entered order. Any orders specifying “no underruns” will require a 5% increase in per 1000 prices to cover the cost of materials used in meeting the exact order requirements. (This includes specialty paper orders).
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